AI relies on trust as much as it relies on an algorithm

Cisco uses AI to empower admins. In today's rapidly evolving threat landscape, solely relying on human-scale defense is no longer enough. Comprehensive security calls for the embrace of machine-scale capabilities. Our AI security strategy is threefold – simplify security, prevent attacks, and help ensure the secure use of large language models.

AI plays a pivotal role in enabling highly effective and inclusive experiences for the global workforce by using natural language processing capabilities, audio intelligence and speech enhancements, video intelligence, and AI-enabled insights. We are incorporating generative AI capabilities in contact center by creating virtual agents and assisting agents with AI features such as real-time sentiment analysis, customer history, and summaries.

Cisco recently introduced Model Observability to monitor models and APIs so our customers can observe the models they deploy, monitor their performance, and be able to extract key insights such as costs incurred. In addition, as AI’s role in software creation increases, the need for robust observability increases, since AI-generated software may be more prone to errors.

By leveraging generative AI, we are building upon our extensive history of incorporating AI into our CX offerings to provide significantly improved experiences. Proactive Sustainability is in development and will help customers to monitor devices and power them up and down based on usage.