Cisco Returns Portal

Step 1

Request Return

Step 2

Arrange Pick-Up

Step 3

Pack Shipment

Step 4

Track Status

Step 1: Request Return

Select the option that best fits your current situation to obtain an RMA

To return an item, you must obtain a Return Material Authorization (RMA) from options below.  Otherwise, select the appropriate step for where you are in the process.

Step 2: Arrange Pick-Up


To print your shipping label and to schedule a date for a carrier to come pick-up the equipment, please select from the options below.  You may also work with your own carrier to a schedule a pick-up.

Please note that RMA with Credit and Try and Buy return types must be returned at the customer's expense.                   

Step 3: Pack Shipment

Please include the following with each box you return:

◦    A shipping label with both the origin and shipping addresses 

◦    RMA number 

◦    Country of origin 

Step 4: Track Status

Track RMA Status

To track the status of an RMA that is open, closed, or cancelled.

Track Shipment

To track the shipment status of your Cisco parts, select from the options below.

More questions? Visit our FAQ page